One-to-one customer relationships are at the heart of any online Marketplace. Timely, personalised customer communication fosters goodwill and trust among Marketplace members and is reflected in increased product sales. Automated, customised communication, combined with personal customer service, ensures your brand and Marketplace reputation remains in good standing.

Using branded, e-mail templates created by our account team and personal responses when appropriate, our Customer Services Team manages buyer inquiries and concerns in a timely manner. Our Customer Services Team is dedicated to providing the highest levels of service to buyers of your products.

Extrastock integrates with your existing systems and processes to ensure that your customers receive the level of post sales care and security that they would expect as a result of purchasing your well known Brand.