You will receive regular updates to your order status via email. The email notification will include a link to your online checkout where you can check your order status at any time.
For any further updates or enquiries regarding your order status, please contact us either via phone or email.
Phone: 1800 307 394
Email: kodakstore@extrastock.com.au
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.
Please enter just your suburb, not the city.
We accept MasterCard, Visa and PayPal payments in our secure online checkout system.
All prices quoted on the Kodak Store are stated in Australian dollars and include Goods and Services Tax (GST).. Prices quoted do not include delivery charges. Shipping charges will be added to your order during the checkout process.
The Kodak Online store and e-commerce operations are provided by Extrastock Pty Ltd.
The charge will appear on your credit card or paypal account as: Extrastock Pty Ltd
All deliveries include a tax invoice.
Please retain this tax invoice for warranty purposes. In case you have misplaced your tax invoice please contact us. If your contact is within 30 days of dispatch we will provide you with a copy of tax invoice at no charge.
Order processing starts as soon as the order has been placed. For order cancellation please contact our Customer Support team.
Order cancellation will incur a order cancellation / restocking fee.
If you are not 100% satisfied with your purchase, we will be happy to accept a return within 30 days of purchase
The product can only be received back if the product is complete and undamaged.
Returns can only be accepted after a return authorization has been issued.
If the packaging is in original condition, goods are unused and all inclusions are present a refund of the item price will be provided. Shipping fees are non-refundable and return shipping will be your responsibility.
If the packaging has been damaged or discarded but the product and all its inclusions are otherwise in as received condition, you will be able to return the item for a partial refund.
Your refund credit will appear on your credit card / paypal account within 5-7 business days of our warehouse receiving your returned merchandise.
Please contact us for further details or for a return authorization.
No we are unable to price match.
The Privacy Policy is here
Items purchased from the KODAK Online Store must be returned to the KODAK Online Store.
Any items you purchase from other stores , must be returned to the store where you purchased the item.
Orders where payment has been received in full will be dispatched the next business day.
Please allow for 2-8 business days to receive the goods.
For security reasons, we cannot ship to P.O. boxes. Please contact us if you have no alternative. (Email: kodakstore@extrastock.com.au )
All orders will require a signature at time of delivery.
All orders are dispatched with transit insurance cover.
Please check the package for any obvious damage BEFORE signing for it in good condition in case of a potential claim. Failure to do so may invalidate any claim for damage. Any damages must be reported within 48 hours of delivery.
All of the items are available by delivery only.
Delivery is only within Australia.
Shipping charges are charged by invoice:
$9 Standard service per invoice.
Large items (such as printers) vary - Please check the shipping charges in each item.
Orders with a total product value of $200 and above (excluding shipping charges) will ship for FREE with standard service.
Unfortunately, you cannot change your shipping address after your order has been submitted. The order processing starts immediately. If your package is not successfully delivered, it will be returned to the sender and our customer support team will contact you to arrange reshipping. A reshipping fee will apply.
You will receive email notification when you have completed checkout, and payment has been accepted, and when the goods have been dispatched.
You can view your order status online at any time. Please follow the link provided in the email notifications.
If not received within 10 business days please contact us and we will track the goods for you.
Please check the package for any obvious damage BEFORE signing for it in good condition in case of a potential claim. Failure to do so may invalidate any claim for damages. Any damages must be reported within 48 hours of delivery
In case of damage please contact us with your order details and we will advise on next steps.
If you require further information regarding the product on offer please visit the Kodak Australia Help Centre online
or contact Kodak Product Support on
1800 267 588 = Cameras, Frames, Batteries & Accessories
1800 793 895 = Printers, Ink Cartridges & Paper
Please visit the Kodak Australia Help Centre online for assistance with your product.
For details on the KODAK product warranty please contact the Kodak Helpline on
For any technical matters or missing/faulty parts within 30 days of purchase please contact our Customer Support team for assistance.
Please email us with:
• your tax invoice number, • serial number of the item and • a short description of the problem.
Our Customer Support team will respond to your problem enquiry within 1-2 business days.
For urgent enquiries you can call our Customer Support team during business hours Monday to Friday on
For any technical matters outside the 30 days of purchase period but within warranty period please contact
Please have your tax invoice at hand when calling.
If you require technical assistance with the product purchased and your goods are still under warranty please contact the Kodak Hotline on
For any missing or faulty parts within 30 days of purchase please contact our Customer Support team for assistance.
Please email us with
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