Grundig Product Condition Guide

Grundig Australia offers a complete line of new, ex-demo and ex-display, repacked, and factory refurbished products through its eBay channel. These items have been thoroughly checked by technicians and are fully functional.

A Star Rating is assigned to the products based on the external appearance of the product and the condition of the packaging. The table below describes the condition of the products in these categories. Televisions with a Star Rating will have no defects relating to the screen.

Televisions that exhibit screen defects have a Screen Grading directly related to the defect. The external appearance of these sets will vary from "Repacked" to "Refurbished". That is, televisions with a Screen Grading will not have a specific external appearance rating, but will belong to one of the Star rating categories.

Star Ratings

Brand New

These products are brand new, unopened, and in the original undamaged packaging.

Warranty: 12 months or 3 years as stated in the auction ad. Grundig will at its sole discretion, either repair the product, replace it with an equivalent or better product, or issue a refund. Any return shipping is the responsibility of the buyer.

Carton Damage

This item only exhibits carton damage. The packaging is original. It has been inspected by Grundig Australia to ensure its quality.

Warranty: 12 Months. Grundig will at its sole discretion, either repair the product, replace it with an equivalent or better product, or issue a refund. Any return shipping is the responsibility of the buyer.

Repacked

Repacked means that the item is in 'near new' condition and comes with all relevant manuals (may be photocopies) and accessories. The packaging may not be original (and may be damaged.) The item has been thoroughly checked by technicians.

Warranty: 6 months. Grundig will at its sole discretion, either repair the product, replace it with an equivalent or better product, or issue a refund. Any return shipping is the responsibility of the buyer.

Ex-Demo

 

As an ex-demo item it may have minor cosmetic blemishes1, scuff marks, and very minor scratches. These will not interfere with the functioning of the product. The packaging may not be original (and may be damaged). The item has been thoroughly checked by technicians. The item is complete with all relevant manuals (may be photocopies) and accessories.

Warranty: 6 months. Grundig will at its sole discretion, either repair the product, replace it with an equivalent or better product, or issue a refund. Any return shipping is the responsibility of the buyer.

1 Examples of minor cosmetic blemishes and scuff marks

 

Refurbished

Factory Refurbished means that the item has been thoroughly checked by technicians and is fully functional. The item is likely to have obvious cosmetic blemishes2 and scratches that will not interfere with the functioning of the product. The item is complete with all relevant manuals (may be photocopies) and accessories. The packaging may not be original (and may be damaged.)

Warranty: 6 months. Grundig will at its sole discretion, either repair the product, replace it with an equivalent or better product, or issue a refund. Any return shipping is the responsibility of the buyer.

2 Examples of obvious cosmetic blemishes and scratches

 
 

Screen Grading

Colour Purity

 

 

A television with a colour purity problem will display blotches of discoloration on the screen. These are usually confined to the outer portion of the screen.

The external appearance of these sets will vary from "Repacked" to "Refurbished". That is, the television does not have a specific external appearance rating, but will belong to one of the Star rating categories (see above for more information).

The item has been thoroughly checked by technicians and is fully functional (apart from the colour purity problem).

Warranty: 6 months. Grundig will at its sole discretion, either repair the product, replace it with an equivalent or better product, or issue a refund. Any return shipping is the responsibility of the buyer. The colour purity problem is not covered under warranty.

An example of a colour purity problem is shown below.

 

 

Screen Scratch

Televisions with this grading will have one or more scratches on the screen. The scratch is most noticeable when the set is switched off.

The external appearance of these sets will vary from "Repacked" to "Refurbished". That is, the television does not have a specific external appearance rating, but will belong to one of the Star rating categories (see above for more information).

The item has been thoroughly checked by technicians and is fully functional.

Warranty: 6 months. Grundig will at its sole discretion, either repair the product, replace it with an equivalent or better product, or issue a refund. Any return shipping is the responsibility of the buyer. Any scratches on the screen are not covered under warranty.

   
 


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